Submission of payment signifies acceptance of these Terms & Conditions.
All sessions are to be paid for in advance. Wherever possible, a pre-planned weekly schedule is to be arranged between the client and coach. Booking availability will be suited to the clients needs, wherever possible, however specific session times can not be guaranteed until booked and paid for.
Any cancellations by the client must be made at least 48 hours prior to appointment time. Sessions cancelled after this time will be charged at the full rate, unless there are exceptional circumstances (e.g. sudden illness/injury, bereavement etc.). You do not have the right to re-arrange a missed session to avoid the cancellation penalty. Adverse weather conditions are not acceptable as a cause for cancellation if your coach is able to reach the training venue. Standard illness such as flu, colds etc. are not acceptable as late cancellation reasons, neither are chronic injuries. The same timescales apply to cancellations made by the coach. Cancellations by the coach with less than 48 hours notice will be compensated for by an additional free-of-charge session, to be taken at a time agreed between the client and coach. If you arrive for your lesson with an injury, illness or with faulty, broken or improper equipment the coach may terminate your lesson or refuse to carry out your lesson and you will still be charged at full rate.
If a regular scheduled lesson time has been organised and you need to cancel more than 3 consecutive lessons a fee will be applicable to keep the regular lesson time. This will apply to every additional lesson cancelled from the fourth cancelled lesson onwards.
If six lessons are outstanding the coach reserves the right to cancel all future lessons until the outstanding lessons have been paid for in full.
A strict no-refund policy is adhered too, with no exceptions.
It is the responsibility of both client and coach to adhere to all H&S requirements of the training venue. The coach is not responsible for injury to, or damage caused by, clients arising from irresponsibility or bad practice. If the client suffers any injury or illness that may affect physical activity it is the client’s responsibility to notify the coach, in writing, immediately.
It is the client’s responsibility to ensure adequate time management to enable attendance to the session. Your sessions will have strict start and finish times that are agreed by the coach and client prior to the start of the session. The sessions will start at the agreed time, not from when you arrive. If you arrive more than 15 minutes late for your appointment the coach reserves the right to refuse to carry out your session, although you will still be charged for it.
We believe our Terms & Conditions are clear, concise, and above all fair. As such, no correspondence regarding exceptions or waivers will be entered in to.
